"Our promise: 5-year manufacturers' guarantee".
Dornbracht guarantees consumers that "Dornbracht" brand products are free from material, manufacturing and design defects. In order to make a claim under the Dornbracht manufacturer's warranty, the defective product must already have exhibited the defect that caused the damage at the time of dispatch. Claims for compensation for consequential damage or from product liability exist only in accordance with the mandatory statutory provisions.
This guarantee is valid for all products of the "Dornbracht" brand for a period of 5 years from the date of purchase shown on the original invoice, but for a maximum of 6 years after manufacture.
The warranty period shall not be extended by making a claim for services under the warranty. In particular, this does not apply to repairs or replacements. The guarantee also ends for spare parts on the date defined above. The warranty period shall not start anew in any case.
Written error message
Services in the event of a warranty claim
Dornbracht is free to repair the product, replace it or refund the purchase price to the consumer. If the consumer has the defective product repaired by a specialist technician on site, Dornbracht's prior consent is required. In this case, the Dornbracht manufacturer's warranty covers the free delivery of the necessary replacement parts. If Dornbracht decides by written agreement to carry out the repair itself, Dornbracht will bear the costs incurred for spare parts, installation and its own labour costs, as well as possible expenses for transport or dispatch of the product. The consumer must make the product accessible to Dornbracht.
In the event of a possible complete replacement, the old product will be replaced free of charge with a new product of the same type, quality and type. If the product concerned is no longer manufactured at the time the fault is reported, Dornbracht is entitled to supply a similar product. Only with the prior consent of Dornbracht may any transport or shipment to and from Dornbracht or to and from the dealer, any reinstallation of the products or any dismantling, as well as any other special measures, take place. If Dornbracht agrees to the intended measures, Dornbracht will bear the costs incurred in carrying out the measures.
The consumer shall return the product when Dornbracht has confirmed the refund of the purchase price in writing. Dornbracht will subsequently refund the purchase price paid for the product.
The warranty claim does not apply to:
Wear parts, e.g. seals, O-rings, soap dispensers, due to wear;
fragile parts, e.g. glass, light bulbs, due to breakage;
consumables, e.g. batteries, filters or aerators, through use;
minor deviations of Dornbracht products from the specified condition, which have no influence on the utility value of the product;
Dirt deposits, water hammer, especially hot water hammer, limescale deposits, operating and handling errors, damage caused by aggressive environmental influences, chemicals, cleaning agents;
Defects in the product caused by installation, transport and trial operation of the purchased item as well as
Products installed in environments with a high chlorine content, e.g. swimming pools.
exhibition products, etc.
The validity of the guarantee ends
if the installation, cleaning and maintenance instructions handed out or available at www.Dornbracht.com are not observed;
if the installation, maintenance, repair or care has not been carried out by a skilled craftsman;
in the event of product damage caused by the seller, installer or third parties;
in the case of damage caused by normal wear and tear or deliberate damage;
in the event of damage caused by negligence, contributory negligence shall be taken into account by mutual agreement;
in the event of improper installation or commissioning;
in the event of insufficient or faulty maintenance;
in the case of products which have not been or are not being used in accordance with their intended purpose;
in the event of damage caused by force majeure or natural disasters, in particular but not exclusively in the event of floods, fires or frost damage.
Non-intervention of the warranty
If the consumer wishes to have the product repaired despite being informed that the guarantee does not apply, he must bear the additional costs for spare parts and labour.